FAQ's

If you have created an Able Environments Training Academy account and paid for a course, you may request a refund any time before starting the course. Once the course begins, refunds are no longer available. To request a refund, email:

Refund@AbleEnvironmentsTrainingAcademy.com

using the same email address associated with your account. Refunds will be processed within five business days.

To participate in these courses, it is essential to have a computer or mobile device that is up-to-date and equipped with a reliable internet connection. Additionally, you will require the capability to listen to audio files and watch video clips. If you have trouble connecting to the internet, please contact your internet service provider. 

To effectively interact with the course materials, it is essential to have a solid foundation in internet navigation skills and be proficient in using Microsoft Office products and Adobe PDF documents.

If you need to contact an instructor regarding training content, have trouble with a specific unit or element of the course, or would like to provide feedback about the training or school, please email:

Instructor@AbleEnvironmentsTrainingAcademy.com.

All trainers are based in Pacific Standard Time, and we strive to respond to inquiries within 48 business hours.

All of our training courses are hosted on the Digital Chalk Learning Management System. If you experience technical issues with the platform or need customer support, please contact Digital Chalk at 877.321.2451 (option 2) or email Support@DigitalChalk.com.

You have 180 days from your enrollment date to complete the course. If the course is not completed within this timeframe, your Learning Management System account will be deactivated. However, you will receive multiple reminders as your course deadline approaches.

Our courses follow a structured sequence, requiring students to complete each section before moving forward. Throughout the course, in-video questions are embedded to reinforce learning. To proceed, students must answer these questions correctly within the allotted time. If a question is answered incorrectly or time expires, the video will restart from the beginning.

Throughout the course, you will encounter multimedia presentations that must be viewed in full. While you can pause or rewind as needed, the presentation must play in its entirety before proceeding. Once it concludes, the navigation buttons will activate, allowing you to move forward.

Engaging another individual to complete coursework on your behalf is considered fraudulent activity and will result in immediate expulsion from any of our courses. Additionally, such actions will disqualify you from receiving course certification.

At the beginning of each course, you will be required to sign a declaration affirming that the individual enrolling in the course is the same person who will take and complete it in its entirety. This signature serves as your formal commitment to personally completing all courses offered by Able Environments Training Academy.

At the end of each unit, you must complete a quiz, followed by a comprehensive final exam at the end of the course.

To advance through the course and earn your designation and continuing education credits, you must score at least 70% on each quiz and the final exam.

Many quiz and exam questions are based on multimedia presentations, so we strongly recommend taking notes to enhance comprehension and retention. A full transcript of each presentation will also be provided upon completion.

Note: Some states do not require a final exam for continuing education accreditation. Since we are licensed in multiple states, this information will be posted on each state's requirements page. You are still required to complete the final exams to earn your ARES Designation.

Upon completing the course requirements, your certificate of completion will be automatically generated and emailed to you.

If you need a copy of a previously earned certificate, please contact us at

Info@AbleEnvironmentsTrainingAcademy.com.